Refund policy


Refund Policy.

Purchase and consumption of tobacco products is forbidden by law.


Returns and exchanges of products can be made within 14days after the arrival of the product.

- Please, contact us in advance by email or phone when returning items. Products sent without contacting us in advance will not be accepted.

-In the case of a return du to customer's convenience, the shipping fee will be bore by the customer.

-In addition, if the product has been opened or used, or if items that are partially missing or damaged, we will not accept exchanges or returns for those items.

-We will bear the shipping fees for any return or exchanges of items due to a defect or to our misunderstanding.